Everything you need to know about ImportFromWeb subscriptions and payments

What is a request?

At ImportFromWeb, we count a request as one URL successfully fetched, regardless of the number of data points collected.

Consequently, whether you scrape 1 data point from one webpage or 2, 3,…10,…100 data points, it will still be counted as 1 single request. As an example, those 2 formulas count as 1 single request:

=IMPORTFROMWEB("www.amazon.com/dp/B0B623SNZM","title")
=IMPORTFROMWEB("www.amazon.com/dp/B0B623SNZM","title,asin,sale_price,a_plus_content,buybox_winner")

Then, each time your data is updated a new request is counted (check our guide to understand how the data updates). Bear in mind that you can use the cache_lifespan option to control the period during which the data is kept into the cache.

If fetching the page content fails or if there is no element on the page that matches the selectors, no request will be counted.

Please note that unused requests can not be carried-over from one month/year to another.

How do I subscribe to ImportFromWeb?

We offer 3 different plans depending on the number of requests and features needed.

Just select the plan that suits you best, and proceed with the subscription through our payment platform on Stripe, the international reference for payment collection. Be sure we never see or store your credit card details.

You will be charged straight after you subscribe and then every month/year according to the selected periodicity until you choose to unsubscribe.

We offer you a 7 days money back guarantee to make up your mind. Not happy with the product? Just tell us within 7 days and we will refund your payment.

It’s risk-free, so enjoy scraping!

How do I cancel my subscription?

You can decide to unsubscribe at any moment. At that point, your subscription will last until the end of the current billing cycle, which will depend on whether you chose yearly or monthly payments.

You can unsubscribe directly from your customer portal.

Alternatively, you can reach out to us here and we’ll manage it for you.

How can I change the email of my account?

You can contact us anytime in case you want to change the email of your account.

Just make sure you have previously installed the add-on from the new email account.

When do my daily and monthly quotas reset?

Your daily quota resets every 24 hours based on the starting time of your subscription (or free trial). Similarly, your monthly quota resets at the same time each month, according to the date of your plan’s starting time. 

You can easily keep track of your quotas and reset times by checking the ImportFromWeb sidebar. Monitoring your quotas ensures that you have a clear understanding of your usage and helps you make the most out of your subscription.

Check start time and date for current period in sidebar

How can I monitor my usage and track my request consumption?

You can easily monitor your ImportFromWeb usage from your account tab on the sidebar, where you’ll find detailed information about your request count and remaining quota.

Monitor usage and track request consumption from sidebar

Current user: has to be the same email as the spreadsheet owner.

Current period start: indicates the first day of the current monthly cycle

Requests used during period: the number of requests that have been executed in the current monthly cycle out of the total requests available.

Daily request limit: the number of requests that have been executed in the current day out of the daily quota.

Total requests used: the total number of requests ever executed.

To see a detailed log of your requests, click ‘Show requests from current period”.

Can I upgrade or downgrade my plan?

You can cancel, upgrade, or downgrade your plan anytime. All cancellations and downgrades will take place at the end of your plan cycle, while upgrades will take place immediately.

Contact us and just let us know the new plan you want to subscribe to. We’ll manage the switch for you.

Can you help me to configure ImportFromWeb?

We got you covered!

Just reach out to us using this form and our tea will come back to you within 2 business days.

Why isn’t my subscription showing up in the sidebar?

The most common reason for this issue is having multiple Google accounts or using a different account for upgrading to ImportFromWeb than the one you used during the trial.

First, let’s check the ImportFromWeb account associated with your spreadsheet. In the sidebar (My account tab), you’ll see the email address displayed.

Check user account in sidebar

If it’s different from the one you used to subscribe, we have a couple of solutions for you:

  1. Change the spreadsheet owner to the account you used to subscribe and re-activate ImportFromWeb from this account.
  2. Make a copy of the spreadsheet: create a copy of the spreadsheet while being connected to the account you used to subscribe and activate ImportFromWeb from this account.

If you do see the email used to subscribe in the sidebar, please reach out to our support team. We’ll be happy to assist you further and get everything back on track!

Important Note: If you’re working on a Shared Drive, you can change your ImportFromWeb user by following these steps:

  1. Go to Extensions > Manage add-ons.
  2. In the ImportFromWeb card, uncheck “Use in this document”.
  3. Reload the spreadsheet.
  4. Activate the add-on again from Extensions > ImportFromWeb > Activate.

We’re here to ensure a smooth experience for you, so please don’t hesitate to contact us if you need any further assistance.

How I can add additional users to my account?

If you’re using one of our Business plans, you have the option to share your account with others, which is ideal for collaborative work. Here’s how it works:

  • You can share your spreadsheets with other users. These users will gain the ability to refresh your IMPORTFROMWEB() functions, as well as add and edit new functions within the shared spreadsheets.
  • However, if you need multiple accounts for your company or team, our Enterprise plan is the way to go. With an Enterprise plan, each user will have their own individual account, that can be tailored to meet the specific needs.

How do I access my invoices?

You can find your invoices in the customer portal.
Just make sure your are logged in to the google account associated to your ImportFromWeb account.